Return Policy

At Etta Michael Trends, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.

Here are the key points of our return policy:

  1. 30-Day Return Window: You have up to 30 days from the date of delivery to return eligible items for a refund or exchange.

  2. Item Condition: Returned items must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

  3. Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with a return authorization and instructions on how to proceed.

  4. Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for your return to ensure its safe arrival.

  5. Refunds and Exchanges: Once we receive your returned item and verify its condition, we will process your refund or exchange promptly. Refunds will be issued to the original payment method, while exchanges will be shipped out as soon as possible.

  6. Non-Returnable Items: Some items, such as personalized or final sale items, may not be eligible for return. Please check the product description or contact us for clarification before making your purchase.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.